Michael Lee is the vice president of sales for Intrado, which has deployed next-generation 911 (NG911) components, like text to 911, to more than 300 public safety answering points (PSAPs) around the country. Emergency Management asked him a few questions about the future of NG911.
Question: What is full next-generation 911?
Answer: Having a robust GIS solution so that you can graphically control your boundaries and the different things you need to control for 911 call routing. It’s having calls delivered in via Internet Protocol (IP); it’s having that IP network delivering those calls get as close as it can to what the vision of i3 [a technical standards document crafted by the National Emergency Number Association (NENA)] is through NENA.
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